2020-21 Graduate Catalog [ARCHIVED CATALOG]
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IP 524 Conflict Management
Conflict is a normal and an inevitable part of our daily lives. It is present in most personal relationships, in homes, in schools, in the workplace, and among groups in our society. Conflict is often associated with destructive outcomes such as aggression, anger, damaged relationships, violence, and wars. However, conflict has a positive and productive side. Conflict presents an opportunity for personal change and transformation, strengthened relationships, improved communications, problem solving, collaboration, and social change. How conflict is managed influences whether conflict outcomes are constructive or destructive.
The objectives of this course are to increase awareness, develop skills, and gain knowledge of constructive conflict management processes and approaches. We will begin with deconstructing conflict and exploring how our personal histories affect our perceptions regarding conflict and our conflict styles. Interpersonal communication skills such as active listening and assertiveness will be developed. Students will be introduced to mediation, negotiation, and nonviolent action from both a practical and theoretical standpoint.
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